Our statistics and the results of a customer poll show that USAA is the top auto insurance provider overall. However, only active-duty and retired military personnel, together with their families, may purchase USAA insurance products. State Farm is the top auto insurance provider for drivers who are ineligible for USAA membership, coming in at number two in our poll.
Despite the fact that USAA and State Farm are at the top of the rankings, it is advisable to weigh the pros and downsides of various insurance providers. You may find the right insurance by doing this.
Additionally, USAA topped all five of our sub-rankings determined by consumer input. However, not every policyholder will be eligible for USAA membership. In order for all customers to learn about the top choice in each of these categories, we’ve selected the runner-up in each category.
Get and compare auto insurance quotes if costs are a significant factor in your decision. It’s crucial to consider your alternatives based on current demographic characteristics even if our study included average rates data. Your particular vehicle insurance premium will be affected by your age, region, driving history, credit score, chosen kind and quantity of coverage, among other factors.
Best for Customer Service: USAA and State Farm
State Farm and USAA are ranked first and second, respectively. Customers of USAA who haven’t made a claim report that 65 percent of them are very happy with the company’s customer service. Nearly 64% of USAA customers say they are highly happy with the insurer’s customer service, a figure that only marginally declines among those who have made a claim.
If USAA coverage is not an option for you, State Farm can be a better option. Almost 60% of State Farm customers who haven’t made a claim say they are very happy with the level of customer care they received. Similar to USAA, State Farm has somewhat lower customer satisfaction ratings among clients who have made a claim. 56 percent of survey participants claim to have had only positive customer service experiences.
Best for Claims Handling: Travelers
Most Likely to be Recommended: USAA and Nationwide
It’s hardly surprising that USAA customers are most likely to suggest their insurer to other drivers looking for coverage given their competitive prices and high ratings across all categories we evaluated.
53 percent of USAA customers who have not yet made a claim say they are very likely to recommend the insurer for vehicle insurance, while another 18 percent say they are likely to do so. Customers of USAA are much more inclined to advocate for their insurer after making a claim. Among those we polled, 61% say they are very likely to suggest the insurance, and 8% more say they are inclined to do so.
If you aren’t eligible for USAA membership, think about Nationwide. Customers who have not yet submitted a claim are more likely than not—41%—would suggest Nationwide to other drivers, with 31% saying they would. Customers who have made a claimed score Nationwide better. With 32% stating they are inclined to do so, 42 of them believe they are extremely likely to refer their insurer.
Most Likely to be Renewed: USAA and State Farm
The likelihood of a policyholder renewing their coverage reveals a lot about their relationship with the insurer. By a narrow margin above State Farm, USAA has the highest customer loyalty rating.
78% of USAA customers who haven’t made a claim on their insurance on average say they’re likely or very likely to renew it. Nearly 70% of those who have submitted claims in the poll said they would suggest USAA to other drivers.
Access to USAA insurance products is restricted, as was already mentioned. If you’re not eligible for membership, State Farm, which ranks No. 2 in our Most Likely to be Renewed subtracting, could be a good option.
Best for Customer Loyalty: USAA and Nationwide
A policyholder’s readiness to suggest their insurer and renew their coverage is an indication of their level of customer loyalty. It should come as no surprise that USAA places #1 in this subrating given its outstanding renewal and recommendation scores. If USAA isn’t an option for you, think about Nationwide. In our Most Likely to be Recommended category, it comes in second, and in our Most Likely to be Renewed category, it performs above average.